Delete Your Account & Data

Kassenta POS — Account & data deletion request

This page explains how to permanently delete your Kassenta POS account, all data associated with it, and what is retained for legal and accounting reasons after deletion.

Developer name shown on Google Play: Kassenta
Apps: Kassenta POS (com.barmagly.pos) · Kassenta Driver (com.barmagly.driver)

Are you a delivery driver? See Delete a Kassenta Driver account below.

1. How to request deletion

You can request account and data deletion in any of these ways:

Option A — Email (recommended)

  1. Send an email from your registered admin address to privacy@kassenta.com
  2. Use the subject line: Account Deletion Request
  3. Include in the body:
    • Your store name
    • Your license key (KASSENTA-XXXX-XXXX-XXXX-XXXX)
    • The admin email registered with the account
  4. You will receive confirmation within 3 business days and full deletion within 30 days.

Email a deletion request

Option B — Web form

  1. Sign in at kassenta.com/login
  2. Go to Settings → Account → Delete account
  3. Confirm with your password and the one-time code sent to your email

Option C — Inside the app

  1. Open Kassenta POS on your device
  2. Tap the Settings tab (admin role required)
  3. Scroll to Danger zone → Request account deletion
  4. Follow the on-screen confirmation steps

2. What gets deleted

When your deletion request is processed, the following data is permanently removed from our active systems:

Data categoryActionWhen
Admin and employee account profiles (names, emails, PINs)Permanently deletedWithin 30 days
Customer CRM records (names, phones, addresses)Permanently deletedWithin 30 days
Product catalog and imagesPermanently deletedWithin 30 days
Online order historyPermanently deletedWithin 30 days
Cached files, session tokens, license activation recordsPermanently deletedWithin 30 days
BackupsPermanently deletedWithin 90 days (rolling backup expiry)

3. What is retained

Important: Some data must be retained to comply with legal, tax, and accounting obligations even after you request deletion.
Data categoryRetention periodReason
Sales transaction records (totals, dates, payment method — anonymised)10 yearsSwiss/EU/Egyptian tax and bookkeeping laws (OR Art. 957a, GDPR Art. 6(1)(c))
VAT / invoice records10 yearsTax compliance
Payment processor logs (tokenised, no card numbers)As required by Stripe / TWINTFraud prevention, processor compliance
Anonymised aggregate analyticsIndefiniteAggregated data cannot be re-identified to you

Personal identifiers are scrubbed from retained records wherever legally permissible.

4. Partial deletion (without closing the account)

If you want to delete some data but keep your account active, you can:

5. After deletion — what to expect

Delete a Kassenta Driver account

Drivers using the Kassenta Driver app (com.barmagly.driver) can delete their own account at any time:

In the app (immediate)

  1. Open Kassenta Driver and finish or hand back any open delivery.
  2. Open the menu → Settings → Delete my account, then confirm.

By email

Write to privacy@kassenta.com from the Google e-mail address you sign in with, subject Driver account deletion. We delete the account within 30 days and confirm by email.

DataAction
Driver account: Google account link (ID, name, e-mail, photo), national ID number, verified phone numberDeleted immediately
Links to stores, sign-in sessions, notification tokens of your devicesDeleted immediately; you are signed out everywhere
Location history recorded while you were onlineDeleted immediately (otherwise kept at most 90 days)
Deliveries you made (order, times, delivery fee, cash collected)Kept by each store as part of its own sales and accounting records; the store can remove the driver entry it created

6. Questions

If you have any questions about the deletion process or what data is retained: